Delivery policy

PROCESSING TIME

We know you can’t wait to receive your order from Shiva online store. We are as excited as you are. So be sure that we try to pack and send your orders as soon as possible. While delivery for orders in Serbia are free, below in this page you can see information about delivery times and costs for countries other than Serbia. If you still have additional questions, please feel free to contact our customer service email: info@shivaonlinestore.com Delivery times are listed in business days.

The approximate delivery time for orders from Serbia is 3-5 working days, and for other countries 7-10 working days. The deadline starts from the moment Shiva Online Store receives the payment to the current account or when the credit card authorization is approved. Cash on delivery orders are delivered within 3-5 days. (Delivery services by collection, valid only for orders from the territory of Serbia). Delivery is considered complete when the shipment is delivered to the recipient at the address specified at the time of purchase.

Orders in Serbia are sent by PostExpress, and international shipments are sent by PostExport.

For orders from other countries, the delivery fee varies depending from the country, quantity and value of the shipment.

We try to deliver all orders on time. However, please note that we have only received the estimated delivery time from our courier service. In rare occasions, these packages may arrive outside the scheduled time frame.

The expected transfer time for countries outside Serbia is 7 to 10 days. The stated data represent the expected time of transfer and delivery of shipments. The expected time of transfer does not include the days of receipt of the shipment, Saturdays, Sundays and days of state and religious holidays that are celebrated non-working days both in the Republic of Serbia and in the country of destination. The expected time of transfer does not include the time of possible detention of the shipment at customs.

Shipping costs for countries outside Serbia

WHAT YOU NEED TO KNOW - INTERNATIONAL ORDERS

Delivery is shown on weekdays.

International shipments may be subject to import taxes, duties and customs duties which are levied after the package arrives in the country of destination and is the responsibility of the consignee. * All our international orders are shipped via POST EXPORT. Please note that Shiva online store is not responsible for delays caused by POST EXPORT. However, these are the best available delivery estimates and are quite reliable and fast.

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