Refund policy

It is primarily important to us that you are completely satisfied with your purchase, so if something does not suit you and you want your money back, do not worry, as long as the item is still in original condition, we accept a refund within 7 days of confirmation .

Just keep in mind, in order for us to accept your refund, it must meet the following requirements:

  • The product has not been processed and is in original condition with all markings still attached

  • There are absolutely no marks or stains on the item (including makeup and complexion spray)

  • The item is returned to us within 7 days from the date of the order

If you want to return something you bought using the cash-on-delivery service, the procedure is the same. If the item is not considered defective, you will be issued a coupon code for the entire quantity of the unwanted item.

The Shiva Online Store credit will be emailed to you in the form of a gift card, which you can use to purchase another product! Loans are valid for 24 months. We do not currently offer direct exchanges.

Please note that all return costs are borne by the customer, unless it is confirmed that the product is defective.

In case of return of goods and refund to the buyer who previously paid with one of the payment cards, SHIVA ONLINE STORE DOO BELGRADE is obliged to refund the money in the same way as the money received, which means that the bank will refund the request at the seller's request. cardholder account.

Steps for a successful return:


Fill out the refund form which you can download HERE . Indicate which item you want to return. Put the form with the items you want to return in the original packaging. Forms must be completed with all required information and sent back with your items or otherwise you will not be eligible for a refund.



Contact your courier service and send us the package to the address below.


Serdar Jola 11A

11030, Belgrade, Serbia

Note: Shipping costs for replacement or refund are borne by the customer.



After we receive the shipment, we will send you an email. All refunds approved will be refunded as soon as possible in the currency and payment method used for the original purchase. Please note that refunds can take up to 7 business days, depending on the bank.

Note: Keep proof of postage. If the package is lost for some reason, we will not be able to track it.

  • Instagram
  • Facebook

Join the SHIVA community and get a voucher code worth € 10 for your first purchase and be informed about news and surprises.

© 2020 Shiva Online Store, All Rights Reserved