Terms of use

Terms of use

Access to and use of the Shiva Online Store site (hereinafter: the Site) is subject to the following conditions. By using the website, you accept all terms and conditions which we may update from time to time without prior notice. You should review this page regularly and note any changes. If you do not wish to be bound by these terms, you should not access or use this Site. If you have any inquiries regarding these terms, please contact us at info@shivaonlinestore.com.


Shiva Online Store has made every effort to ensure that all information, graphics, audio and video and other items appearing on this site ("Content") are accurate and up-to-date at the time of publication. Shiva Online Store does not represent or warrant the accuracy or completeness of the Content and assumes no responsibility for any errors, omissions or defects. Depending on the screen resolution you use to access the Site, product colors as shown on this website may not accurately represent the true color of the product.

To the extent permitted by law, Shiva Online Store and all its employees exclude all liability for any consequential, indirect or incidental loss or any loss of profit, income, business or goodwill arising as a result of your use of or access to this Site and / or by you who use or rely on the Content, whether caused by any negligence or oversight on our part.

Certain laws, including the Competition and Consumer Law, may include warranties or conditions or impose obligations on the Shiva Online Store that we exclude, limit or modify or that we can only exclude, limit or amend to a limited extent. Where these laws apply, to the extent that Shiva Online Store is able to do so, our liability will be limited to the re-delivery of the Content.


Shiva Online Store does not guarantee the security of use of this Site or any system used to access this Site. Additional security information regarding your personal information can be found in our privacy policy.


Linked third party sites


The Website may contain links to other websites owned or operated by Shiva Online Store. Such links are provided solely to provide you with as much information as possible. Shiva Online Store does not control and is not responsible for the operation, content, privacy policy or security of these sites. Shiva Online Store does not control the content, products or services available on other websites. If you link to such sites via a link on our site, you do so at your own risk and without the consent of the Shiva Online Store.

Intellectual property

(a) Copyright

All Content on this Site is protected by the copyright or ownership of the Shiva Online Store or posted on the Website with the permission of the owner or authorized rights holder.

You may view this Site and the Content using your computer and / or smartphone and save an electronic copy or print a copy of the Content or this Site for your own information, research or study. If you do so, you must leave the content in its entirety as it appears on this Site, unless approved by the Shiva Online Store.

You may not reproduce, frame, transmit (including broadcast), adapt, link to or use any Content on this website, unless permitted by this Site or as agreed in writing by the Shiva Online Store.

(b) Intellectual property in design

This website contains graphics and other visual representations of copyrighted products and / or the Design Act and similar laws in other jurisdictions. Shiva Online Store takes active steps to protect its rights in its design and strictly enforces them in accordance with applicable laws.

The creation of electronic or other copies of the products displayed on this Site with the intention of reproducing them in whole or in part is strictly prohibited.

Applicable law

By accessing this Site, you agree that any disputes regarding this Site or its Content shall be determined by the courts of Serbia, in accordance with the laws in force and subject to the application of any principle of conflict of law that is inconsistent with this requirement.

As this site can be accessed throughout Serbia and abroad, Shiva Online Store does not represent that the Content is in accordance with the laws of any country outside of Serbia. If you access this site outside of Serbia, you do so at your own risk and responsibility and you are responsible for ensuring that all applicable laws in your place are complied with.


Purchase and payment


Customers must provide the Shiva Online Store with complete and accurate details when purchasing. Shiva Online Store is not responsible if we are given the wrong delivery address at the time of purchase. All additional costs related to order correction are the responsibility of the customer.

All payments will be made in the local currency of the Republic of Serbia - dinar (RSD). Costs related to international orders are calculated using an integrated currency converter. Shiva Online Store is not responsible for the variable currency conversion rates charged by customer banks.

Payment is made via PayPal. After the purchase, customers will be redirected to the PayPal website where they can choose the method of payment. However, it is not necessary for customers to have a PayPal account to purchase from the Shiva Online Store.

When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using SSL protocols and PKI systems, as currently the most modern technology. Data security when purchasing with Visa, Maestro and Master Card cards is guaranteed by the payment card processor, Banca Intesa ad Belgrade, so the complete payment process is performed on the bank's website. At no time is payment card information available to our system.

Postage costs, if any, are also clearly shown. Delivery of goods for orders throughout Serbia is free, and postage costs for orders from abroad may vary depending on the total amount of the order.

Customers will receive an invoice confirming the order after Shiva Online Store receives the payment.


Shiva Online Store takes all measures against credit card fraud. If we suspect that a customer order may be fraudulent, we will contact you to confirm certain details. If the customer refuses to respond to the requested information within 7 working days, we reserve the right to cancel the order.



Shiva Online Store reserves the right to cancel any order if we are unable to provide the requested products. Customers will then be contacted immediately. Shiva Online Store is not responsible for compensation for losses, costs or inconveniences that customers may face as a result of cancellation.

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