Privacy Policy


At Shiva Online Store, we are committed to protecting the privacy of our customers. We will not collect your personal information. Personal information is only available to you on your Shiva portal and may include your name, delivery address, credit / debit card number, billing address, email address and telephone number.

The financial information you provide will not be stored in our archives.


In order to provide you with the most advanced experience and understand your wishes, we can request information from you. All information obtained will be collected and protected in accordance with our privacy policy.

We use your information in a number of different ways, including any of the following:

  • To provide you with products and services;

  • To provide you with information regarding our products, services, promotions and events that may interest you.

  • Create orders, transaction records, product sales agreements, invoices, tax invoices or receipts.

  • To gain an understanding of your data to improve or develop our products and services;

  • To carry out the activities of administration, marketing, planning, fraud and loss prevention, product and service development and quality control.


We may also use your information so that we, our affiliates or commercial partners can promote and place products, services and special offers that interest you.


Shiva Online Store will never sell or provide any of your personal information to third parties without your permission.

However, in order to provide you with the best possible service, we share your information with the following categories:

  • Companies that make your purchases such as payment service providers and delivery companies;

  • Payment services you have approved such as Paypal

  • Professional suppliers of analytics tools;

  • Credit and fraud prevention agencies and law enforcement to prevent fraud;

  • The companies you have approved, such as the social networking sites you choose to link to.




In order to provide the necessary and efficient services, Shiva Online Store may collect personal information, such as your name, address, telephone number, email address, bank details or credit information and the history of your interactions on our Site.

The Shiva Online Store may also collect non-identifiable information about you (information that is never tagged with individual identifiers) for statistical purposes, such as analysis to improve our Site. This information may include:

  • Computer IP address

  • Browser type

  • The website you visited before you came to our website

  • Pages on the Shiva Online Store that you visit

  • Time spent on those pages, items and information searched on our Site, access times, dates and other statistics.


This data will not be used in connection with any personal data.



Shiva Online Store can send you marketing messages via email, SMS or other channels to keep you informed about what we do and to help you see and find relevant products. You will only receive these types of messages if you have signed up.

You have the ability to stop marketing messages from the Shiva Online Store at any time.


To keep you up to date and help you find relevant products, Shiva Online Store also deals with online advertising. Like many companies, we target ads and banners that are branded to you when you are on other sites and applications. To do this, we use various networks and technologies such as websites, pixels, ad tags, cookies and mobile identifiers, as well as special services offered by some sites and social networks, such as Facebook's customized audience.

The types of ads you see will be based on the information you provide to us when interacting with our site.


If it is reasonably necessary to comply with legal requirements, resolve disputes, or protect us (or you) from fraud, we may also retain some of your information as necessary.


This Privacy Policy forms part of the Terms and Conditions for the use of our Site. We may change this policy and any such changes will take effect immediately upon posting on the spot. Depending on the nature of the change, we may notify you of this change via email if we have your address.

If you do not agree with the terms of this Privacy Policy, as they may be amended from time to time, in whole or in part, you must discontinue using this Site.


If you wish to: access, correct, modify or delete any personal information we hold about you, simply contact our customer service team at

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