If you want to exchange your item for another size / color, we will be happy to do it for you! You can exchange any item from your order for different sizes / colors of the same model within 7 days of receipt.
Please follow the following steps carefully:
Please fill out the form which you can download HERE . Pack the form together with the items you want to replace in the original packaging and send it to us.
Contact your courier service and send us the package to the address below.
SHIVA ONLINE STORE DOO BELGRADE
Serdar Jola 11A
11030, Belgrade, Serbia
We will confirm receipt by email and send you your new item as soon as possible.
Shipping costs for replacement are borne by the buyer.
Also, if you want to exchange your item for another model, that is not a problem either. Since prices vary from model to model, if you decide to exchange your order for a cheaper item, the replacement steps are identical to the above, we will send you a new item, and you will receive a coupon via email in the remaining amount for your next purchase on our website www.shivaonlinestore.com. If you decide on a more expensive item, you will have to make a payment to the account via the site in the amount of the difference in price. If you decide for this type of replacement, the steps are very similar to the above, you will fill out a form that you can download HERE , then send it to our address, then contact us via email , so we can help you with payments in the amount of the difference in price.